📮 Contact Us
Game, account or event issues — reach us through any of the channels below
Official QQ Group
901650349
Player chat, party-up and announcements — the fastest place to get an answer
Admin QQ
254089249
Account problems, ban appeals, donation issues — anything needing an admin
Email
boykuc@qq.com
Best for long explanations, screenshots or attachments; business inquiries too
Compose
Other Channels
Player Forum Ask questions and post screenshots — GMs and players will see it Open Server Status Can't connect? Check here first: maintenance / online count Open
Self-service (faster than waiting for a reply)
Reset Password Have your registered email or security info ready Open Recover Account Forgot your username / guild card Open Unstick Character When your character is stuck online Open
Before You Contact Us
  • Your Guild Card (GC) number and character name
  • When and where the problem happened (which map / which page)
  • Screenshots or video — the forum supports direct uploads
Tip: server-wide maintenance and outages show up first on the Server Status page and pinned forum posts — check there for mass disconnects.

Location

Hangzhou, Aliyun

Email

boykuc@qq.com

QQ

254089249

QQ Group 901650349

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